Refund Policy
Refund Policy
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Effective Date: 5 August 2025
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At Lunara Events, we understand that plans can change, and we strive to be fair and transparent with our payment and refund terms.
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Booking & Payment Terms
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A 50% non-refundable deposit is required to confirm and secure your booking.
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The remaining 50% balance is due no later than 4 weeks (28 days) before the event date.
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Once the final payment is made, the full amount becomes non-refundable.
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Cancellations
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If you need to cancel your booking:
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More than 4 weeks before the event:
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The deposit is non-refundable.
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The remaining 50% will not be invoiced, and no further charges will apply.
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Less than 4 weeks before the event:
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The full payment is non-refundable.
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No refunds will be issued for cancellations within 28 days of the scheduled event.
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Force Majeure / Exceptional Circumstances
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If we are forced to cancel your booking due to circumstances beyond our control (e.g. illness, severe weather, technical failure), we will:
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Offer a full refund of all payments made, or
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Work with you to reschedule the event or find a suitable replacement, where possible.
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Contact for Cancellations or Changes
To cancel or amend your booking, please contact us in writing at:
Refunds (when applicable) will be processed to the original payment method within 14 business days of confirmation.